Legal

Terms of Service

ShotFlick — operated by Comfort Earning Production
Effective date: 15 September 2026
Last updated: 24 October 2026

What changed on 28 September 2026: these Terms now match how ShotFlick works today — payments from India only (Razorpay), GST invoices sent by email on request, no automated content-safety scan, and the real file-size limit and free-video terms.
Grievances now go to grievance@shotflick.com; support stays at support@shotflick.com.

By creating an account or using ShotFlick, you agree to these Terms. If you do not agree, do not use the service.

1. Who we are, and definitions

ShotFlick ("the Service", "we", "us") is operated by Comfort Earning Production, a Sole Proprietorship registered in India, GSTIN 06KXZPS5808G1ZH, at Krishna Complex, Ateli Mandi, Ateli, Mahendragarh, Haryana 123021, India.

• "You" — the person using the Service.
• "Input" — any video, audio, image, text or instruction you submit.
• "Output" — the edited video the Service produces from your Input.
• "Tokens" — prepaid units added to your ShotFlick wallet when you pay, used to pay for processing. 1 Token = 1 second of Flash editing; Pro uses 2 Tokens and Ultra 4 Tokens per second. The number of Tokens you get for a payment is shown before you pay.
• "Job" — one processing request.

2. Eligibility

You must be 18 or older and legally able to enter a contract. If you use the Service on behalf of a business, you confirm you are authorised to bind it.

3. Your account

• One person, one account. Provide a real email address.
• You are responsible for everything done through your account. Keep your login secure.
• Tell us at support@shotflick.com immediately if you suspect unauthorised access.
• Do not share, sell, or transfer your account.

4. Tokens and payment

4.1 What Tokens are

Tokens are a prepaid, limited licence to use the Service. They are not money, not a deposit, not a security, and not stored value. They have no cash value, cannot be transferred between accounts, cannot be resold, and cannot be redeemed for money.

4.2 Buying Tokens

• Prices are shown at checkout before you pay. For Indian customers, prices are inclusive of 18% GST unless stated otherwise.
• Prices may differ between our website and our mobile apps. Each purchase is made at the price displayed on that surface at that time.
• At present we accept payments from India only; they are processed by Razorpay.
• Tokens are added to your account only after we receive confirmation of successful payment from our payment provider.
• How long Tokens last. Tokens that come with a plan are for one 30-day plan period. Unused Tokens end when that period ends, unless you buy a plan again before it ends — then they move to your new plan. Tokens from a one-time pack (Mini) can be used for 30 days from purchase. Free-plan Tokens are given each month and do not carry over. Tokens bought before 2 October 2026 do not expire. We show how many Tokens you have and when they end in your wallet, and we never take Tokens away early.
• We may change prices at any time. Changes never affect Tokens you have already bought.

4.3 How Tokens are consumed

1. On submitting a Job, the required Tokens are held.
2. If the Job succeeds, the held Tokens are deducted.
3. If the Job fails, the hold is released in full — you are not charged.

A Job is delivered once the Output is made available in your account, whether or not you download it.

4.4 Refunds

Governed by our Refund & Cancellation Policy, which forms part of these Terms. In short: a failed edit or a wrong deduction is refunded as Tokens to your wallet, not as money; payments are not refunded in money; failed edits and wrong deductions are refunded as Tokens (effective from 5 October 2026; billing errors are refunded to the original payment method, and payments made before 5 October 2026 keep the earlier rule: a money refund if no Token has been used since that payment and you ask us within 7 days); and we keep activity records, so misuse such as repeated retries or leaving a job before its render can lead to a refund being refused.

4.5 Invoices and tax

For Indian customers we issue a GST tax invoice for each purchase. Until invoices are available in your account, email support@shotflick.com with your payment ID and we will send it to you.

For customers outside India, supplies are treated as export of services and are zero-rated under Indian GST.

5. Your content — who owns what

5.1 You keep ownership

You own your Input. You own your Output. We claim no ownership of either.

5.2 The licence you give us

So we can actually run the Service, you grant us a limited, worldwide, royalty-free licence to store, copy, transmit, modify, transcode and process your Input — and to pass it to the third-party AI and infrastructure providers listed in our Privacy Policy — solely to produce and deliver your Output.

If you turn on “Help improve ShotFlick” (optional, off until you say Yes), the licence also lets our team view sample frames of your Output, inside ShotFlick only, to check and improve the quality of the Service. This part of the licence ends when you turn the setting off, and for each review frame after 30 days at the latest. See section 3.4 of the Privacy Policy.

This licence ends when your files are deleted under our retention schedule. It does not let us publish, publicly display, share, sell, or train models on your content.

5.3 What you promise about your content

You confirm that, for everything you upload:

• You own it, or have all necessary rights, licences and permissions — including for music, footage, fonts, voices, logos and any person appearing in it;
• It does not infringe anyone's copyright, trademark, privacy or publicity rights;
• It does not breach section 6.

You are solely responsible for your Input. We do not review it for rights clearance, and using our Service does not grant you rights to third-party material you did not have.

5.4 Output is generated automatically

Output is produced by automated systems. It may contain mistakes, odd cuts, mistimed audio, wrong emphasis, or artefacts. We do not warrant that any Output will be of a particular artistic or commercial quality, nor that it will be unique — similar Inputs may produce similar Outputs for different users.

6. Acceptable use

You must not upload, generate, or attempt to generate:

• Child sexual abuse material (CSAM), or any sexual content involving minors. Zero tolerance. Such content is reported to the authorities and the account is terminated permanently.
• Non-consensual intimate imagery, or sexual content involving any person who has not consented.
• Deepfakes or synthetic media impersonating a real person without their clear consent — including political figures, and including content designed to deceive.
• Content that incites violence, terrorism, or hatred against any group, or that is prohibited under Indian law.
• Content that harasses, bullies, threatens, doxxes or defames a specific person.
• Material that infringes anyone's intellectual property.
• Malware, or content designed to attack or compromise any system.
• Misinformation designed to cause real-world harm, including fabricated news and election manipulation.
• Anything otherwise unlawful in India or in your own jurisdiction.

You must also not:

• Reverse engineer, decompile, or attempt to extract our prompts, pipeline, templates or models;
• Access the Service by any means other than our official website and apps — no scraping, no bots, no automation against our APIs without written permission;
• Circumvent rate limits, Token accounting, region pricing, or any usage restriction;
• Resell, white-label, or provide the Service to third parties as your own without a written agreement with us;
• Use the Service to build a competing product, or to benchmark it for a competitor;
• Share an account between multiple people, or create multiple accounts to abuse free credits or trials.

6.1 Reporting and enforcement

Anyone can report content or an account to support@shotflick.com. We review reports and may remove content, refuse Jobs, suspend or terminate accounts, and report to authorities where the law requires.

We do not currently run an automated content-safety scan (see Privacy Policy section 7). We act on reports and may refuse or remove content that breaks section 6. Tokens are returned for a refused Job, except where the content was unlawful — in that case no Tokens are returned and the account is terminated.

6.2 Copyright complaints

If you believe your copyright has been infringed, email support@shotflick.com with: identification of the work, the specific content at issue, your contact details, and a statement that you have a good-faith belief the use is unauthorised and that your statement is accurate. We act on valid notices promptly.

How warnings, restrictions, account closure and appeals work: see Help > If your account is restricted or closed.

7. Usage limits and fair use

To keep the Service fast and available for everyone, we apply limits including:

• Maximum file size: 1,500 MB (900 MB for a video your device cannot play, which we first convert)
• Maximum video duration: 10 minutes
• Limits on concurrent Jobs and Jobs per hour or per day
• Restrictions on unsupported formats

Current limits are shown in the Service and may change. If your usage threatens the stability of the Service or is abnormal for a single user, we may throttle, queue, or suspend it — and we will tell you why.

Free videos. Every account may make a small number of free videos each month (currently 3 Flash videos of up to 30 seconds each). A free video is delivered with no watermark, at the same quality as a paid Flash video. We may change the number, length and quality of free videos at any time.

8. Service availability

• We aim for high availability but do not guarantee uninterrupted service. No SLA or uptime commitment is offered on our standard plans.
• Processing times are estimates, not promises. Queues, file size, and third-party provider performance all affect them.
• We may perform maintenance, and may change, suspend or discontinue features.
• We depend on third-party AI and cloud providers. If a provider fails, our Service may be degraded or unavailable. Affected Jobs fail safely and Tokens are returned.

If we permanently discontinue the Service, we will give at least 30 days' notice and refund the value of unused Tokens.

9. Suspension and termination

9.1 By you

Delete your account at any time from Profile → Delete account. Unused Tokens are forfeited on deletion and are not refunded. Download your Outputs first.

9.2 By us

We may suspend or terminate your account, with notice where practical, if you:

• breach section 6;
• attempt fraud, chargeback abuse, or payment manipulation;
• abuse limits, trials, or referral credits;
• create a legal or security risk to us or other users.

For unlawful content or fraud, termination is immediate and Tokens are forfeited. For other breaches we will normally warn you first, and will refund the value of unused Tokens if we terminate you without cause.

10. Our intellectual property

The Service — including its software, editing pipeline, prompts, templates, design, and the name and logo of ShotFlick — is owned by Comfort Earning Production and protected by law. These Terms grant you a personal, non-exclusive, non-transferable, revocable right to use the Service as intended. Nothing more.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available".

We disclaim all warranties not expressly stated here, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be error-free, uninterrupted, secure, or that Output will meet your expectations.

We are not your legal, rights-clearance, or compliance adviser. Making sure your Input and your use of the Output are lawful, and cleared, is your responsibility.

12. Limitation of liability

To the maximum extent permitted by law:

1. Our total aggregate liability to you, for all claims combined, is limited to the greater of (a) the amount you actually paid us in the 3 months before the claim arose, or (b) ₹5,000.
2. We are not liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profit, revenue, goodwill, business opportunity, or data — even if we were warned such loss was possible.
3. We are not liable for loss of your Input or Output beyond the retention periods stated in our Privacy Policy. Keep your own copy of anything you care about. Our storage is working space for processing, not a backup service.
4. We are not liable for failures caused by third-party providers, your internet connection, your device, or events outside our reasonable control.

Nothing in this section limits liability that cannot legally be limited — including for fraud, or death or personal injury caused by negligence. If you are a consumer, your statutory rights under the Consumer Protection Act, 2019 are not affected by these Terms.

13. Indemnity

You agree to indemnify and hold harmless Comfort Earning Production, its proprietor and its personnel against any claim, demand, loss, liability or reasonable legal cost arising from:

• your Input, or your use of any Output;
• your breach of these Terms or of section 6;
• your infringement of any third party's rights.

14. Privacy

Your data is handled as described in our Privacy Policy, which forms part of these Terms. Please read section 5 of that policy — your content is processed by third-party AI providers.

15. Changes to these Terms

We may update these Terms. For material changes we will give at least 7 days' notice by email and in the Service. Continuing to use the Service after that means you accept the new Terms. If you do not accept them, stop using the Service and delete your account; we will refund unused Tokens if the change materially disadvantages you.

16. Governing law and disputes

These Terms are governed by the laws of India.

• Step 1 — talk to us. Email support@shotflick.com. Most things are resolved here. Please try this before anything formal.
• Step 2 — grievance officer. See section 17. We resolve complaints within 7 days. If you are not satisfied, you can appeal to the Grievance Appellate Committee set up by the Government of India within 30 days.
• Step 3 — courts. Subject to the above, the courts at Mahendragarh, India have exclusive jurisdiction.

Consumers may also approach the consumer forum having jurisdiction at their place of residence.

17. Grievance Officer

As required under Indian law:

• Name: Hawa Singh
• Email: grievance@shotflick.com
• Phone: +91 89308 94347 (Monday to Saturday, 10:00 AM – 6:00 PM IST)
• Address: Krishna Complex, Ateli Mandi, Ateli, Mahendragarh, Haryana 123021, India
• Response time: acknowledgement within 24 hours, resolution within 7 days. A request to remove intimate or sexual images of you shared without your consent, including fake ones, is acted on within 2 hours.

18. General

• Entire agreement — these Terms, the Privacy Policy and the Refund Policy are the whole agreement between us.
• Severability — if any clause is unenforceable, the rest stays in force.
• No waiver — not enforcing a right once does not waive it.
• Assignment — you may not assign these Terms; we may assign them as part of a business transfer, on notice to you.
• Force majeure — neither party is liable for failures caused by events beyond reasonable control.
• Language — the English version of these Terms prevails over any translation.

19. Contact

Comfort Earning Production
Krishna Complex, Ateli Mandi, Ateli, Mahendragarh, Haryana 123021, India
GSTIN: 06KXZPS5808G1ZH
Support: support@shotflick.com
Grievances: grievance@shotflick.com